Learn a variety of ways to design a smooth, secure shopping cart experience for your ecommerce customers and reduce cart abandonment.
Use these customer service tips to improve your customer experience and agent productivity, and ultimately lift revenue.
Customers now expect text messaging, social media DMing, and live chat for customer service. Get some helpful tips and templates here.
Review our most recommended customer support metrics to make sure your support team is healthy and improving.
Everything you need to know about Shopify Fulfillment, including benefits, alternatives, and a first-hand experience.
Churn rate is an important part of growing a sustainable ecommerce business. Learn how to calculate it and ways to keep your rate low (and your customers happy).
Get a 3-step framework to forecast your customer support volume from Jon Tucker, CEO at HelpFlow.com.
Proactive customer service gives you more opportunities to provide helpful answers and steer customers toward purchases.
Amy Elenius has lived many lives at Gorgias. Learn how she transitioned roles (multiple times) with support from her manager and the Gorgias culture.