Emotive is an SMS marketing platform for Shopify merchants.
This integration allows you to manage all of your Emotive conversations right from within Gorgias. Here's what it includes:
- New conversations that happen in Emotive create tickets in Gorgias
- All customer responses from Emotive are added to the same open tickets in Gorgias
- Conversations that Emotive starts with customers will sync to provide context for where the conversation was handed off to Gorgias
- Responding to a ticket in Gorgias sends a message via Emotive to the customer
- Closing a ticket in Gorgias closes a conversation in Emotive
- When Emotive learns the customer's name from an order or an abandoned checkout, it'll update the user profile in Gorgias with their first and last name on the next ticket that is opened
- Send images to customers via Gorgias
- Opt-out a customer using Gorgias commands
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