The first helpdesk to connect to Klaviyo SMS

Create seamless conversations between your marketing campaigns, shoppers, and support team.

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Used daily by

10,064

+ DTC brands

Support your shoppers and create conversations that convert

Spend less time going back and forth to answer questions

Automatically create tickets in Gorgias from Klaviyo SMS campaigns, giving your agents the ability the reply to conversations across all channels in a single place with Shopify data.

Increase customer satisfaction & drive revenue

By ensuring every question to your SMS campaigns gets a timely response, you’ll create happy customers and more opportunities for them to purchase.

Create targeted marketing campaigns based on support activity

This integration sends Gorgias data into Klaviyo, giving your marketing team the power to exclude customers with active support tickets from campaigns, win back upset customers, and create great promotional experiences that convert.

Klaviyo

Gorgias

“Any communication that comes in from our customers is answered in 7 minutes. It really moves the needle in terms of customer success for us.”

Parker Emerson, Brand Manager at Berkey Filters

Streamline customer interactions with Gorgias + Klaviyo

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Get a live demo

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Klaviyo

Streamline customer support with real-time conversations via Klaviyo SMS, and sync data from Gorgias to further target your customers in Klaviyo.

Klaviyo is a customer data and marketing automation platform that makes it easy use transactional and behavioral data to power highly-targeted customer and prospect communications.

Get started with Gorgias

Connect your Klaviyo account

More information soon. In the meantime, visit the following documentation page:

https://help.klaviyo.com/hc/en-us/articles/4408023789083-How-to-Integrate-with-Gorgias

Klaviyo

Klaviyo is a customer data and marketing automation platform that makes it easy use transactional and behavioral data to power highly-targeted customer and prospect communications.

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preferred partner

Description

Klaviyo, a unified customer platform for email, SMS, and more, gives your online brand direct ownership of your consumer data and interactions—so you can talk to every customer like you know them, and grow your business on your own terms.

With this integration, you can service your customers from Gorgias and sync communications with Klaviyo SMS Conversations, without having to toggle between applications, as well as include Gorgias events in your Klaviyo Campaigns and Analytics dashboards.

Leveraging this integration will allow you to:

Save time & work more efficiently

Provide customer support via Klaviyo SMS conversations & minimize back-and-forth between systems.

Respond to support messages more quickly

Inbound messages in Klaviyo automatically lead to ticket creations in Gorgias, allowing support agents to provide a solution directly.

Increase customer satisfaction

Fast and helpful support will leave your customers raving about your brand

Target campaigns based on customer support interactions, including:

Promoting sales or new products to customers who had positive support experiences to drive incremental revenue
Excluding customers with open support tickets from promotional campaigns
Sending discounts to win back customers who reported poor support experiences

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”

Dave Szymaszek, Head of Customer Experience @ Marine Layer

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We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.

Guita Gopalan, Chief Revenue Officer @ Ellana

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