Whether you have one store or 30, you can manage them all within a single Gorgias helpdesk. This gives your agents the agility to quickly move between brand inquiries and focus on resolutions (instead of logging into different helpdesks).
You can set up Views based on brands, channels, teams, people — almost anything, really! This gives you the flexibility to organize Gorgias in a way that works for every single one of your brands and agents, no matter how you structure your company workflow.
Whether you have agents dedicated to brands, channels or some other process, you can use our workflow tools to automatically assign tickets to the right person or team.
Speed up replies to common customer questions by creating templated answers, and match your brand by creating different variations for every store your team supports.
Gorgias integrates with Shopfy, Shopify Plus, Magento, and BigCommerce, so you can manage every customer question, for all of your brands, in a single helpdesk.
Our powerful workflow tools can be used across all of your stores or set to specific brands, giving you precise control over what gets automated, and when.
Multiple Instagram handles to monitor? No problem! Gorgias integrates with Facebook, Instagram, and Twitter, and you can add multiple accounts to a single Gorgias helpdesk.
Add a support email for each of your stores and customize the signature, so your agents never have to worry about replying as the right brand or adding their own.
Need help navigating a new integration or automating your workflow? Our own team is here to support your success, so you’re never stuck waiting to support your own customers.