See Instagram insights when responding to tickets, track Instagram mentions and engagement for your brand, and automate valuable influencer workflows all in Gorgias.
Gatsby provides growing brands with more intimate customer analytics - featuring powerful influencer scoring, collab automation, and engagement metrics.Get started with Gorgias
Gatsby identifies influencers among your customer base. With the Gorgias and Gatsby integration, you can now identify when influential customers are reaching out for support and take that into account when prioritizing tickets, asking them to share positive support experiences and more.
You can also automate workflows in Gorgias when customers post about your brand. For example if a customer mentions your brand on Instagram, then send them a thank you message and free product. With this integration, you're able to turn more happy customers into active and authentic influencers for your brand, and you can track all of that automatically.
With Gorgias and Gatsby you can:
- Flag customer support tickets based on any influencer metrics, like if the customer has evangelized & mentioned your brand on Instagram before, or if they have high potential to become an influencer for you.
- Enable reps to turn positive support experiences into influencer opportunities, ie: ask happy customers to share their experience on Instagram and track the media, engagement & reach that come from these interactions, as well as conversions from any thank you promo code they're given.
- Automate influencer outreach and rewards when happy customers go on to mention the brand on media, including with Instagram DMs now through Gorgias.
Chatdesk provides US-based superfans of your brand who deliver personalized and on-demand support (e.g., social moderation, pre-sale questions, order status) across Facebook/IG/TikTok, email, and chat.