When customers call your store, we’ll automatically display their ecommerce history, past conversations and related data from the apps you’ve integrated. This means your agents can focus on actually resolving the issue, instead of chasing down confirmation details.
We get it: Some customers like to message your store on Facebook, send an email, and then leave a voicemail...all within 5 minutes. When your agents are available to call them back, they'll have all communications in one place; no need to open multiple tabs or tools to find context.
Merchants offering voice support have an average resolution time that's 34% faster than brands not using phones. And if calling the customer back isn't the best solution, you can always move the conversation to SMS or email. Whatever works best for your team!
Get started in minutes with a brand-new US or Canadian number, or forward/port your existing number to Gorgias so there’s no disruption to your shoppers.
Each agent on your team can choose which device they want to receive calls on (and easily switch back and forth) so offering voice support is convenient, not a hassle.
Allow your callers to self-select options from an interactive voice response (IVR) menu, in order to route them to the right place for support and save your agents time spent triaging.
Go back and listen to calls to provide feedback for your agents, and make sure no one misses a detail from the conversation.
Ring all users simultaneously, assign calls to a specific agent, or set up team-based routing. Make sure your team never misses a call, and your shoppers get the help they need.
Add a custom greeting message or voicemail by uploading a recording or using text-to-speech.